Shipping & Return Policy
SHIPPING- GROUND SHIPPING
** Please note that we have separate inventory in the USA and Korea, so if one location is out of stock, it will be shipped from another location. This may cause some delay.
For domestic shipping, please allow 0-2 days to proceed (not including the weekends). Shipping fee is free for orders over $200.
Shipping Fee will vary based on an item and destination. Please allow additional days during holiday seasons.
For international shipping, shipping fee is free for orders over $500. Shipping Fee will vary based on an item and destination. Please allow at least 7-21 days for the shipping. You will have to pay for the tariff and taxes if applied. Please allow additional days during holiday seasons.
For South Korea shipping,
please allow 0-2 days to proceed (not including the weekends). Shipping fee is free for orders over $100. Orders below $100, shipping fee will be $3. Please allow additional days during holiday seasons.
RETURNS
Dear Miler accepts returns received within 14 days from the date of the receipt on items. These returned items should be unused, unworn, undamaged with the original tags attached. Final Sale items are not eligible for return. If there were any gifts sent with your order, please send the gift with your item(s).
You would have to pay for the shipping cost. For return, please contact us at dear@dearmiler.com including your order number.
EXCHANGE
If you want to exchange your product(s), please contact us at dear@dearmiler.com including your order number. Please place a new order of the size/color you desire. You would have to pay for the shipping cost.
PICK UP
If you want to pick up your item(s), please come to 75 Warren St. New York, NY 10007. Pick up is only allowed on Mon-Fri: 3pm-5pm. Please email us at dear@dearmiler.com to set up an appointment for pick-up.